At ZEMTHORAXIS, we are committed to ensuring our customers' satisfaction with every purchase. If you are not entirely satisfied with your purchase, we are here to help with our comprehensive Money Back Guarantee Policy.

To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that certain items, such as perishable goods or personalized products, are exempt from being returned.

The standard return period is 30 days from the date of receipt. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund.

To initiate a return, please contact our customer service team at [email protected] with your order number and details of the product you wish to return. Our team will provide you with a Return Authorization Number and the address to which you can send your return.

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

If you have any questions regarding our policy, please contact us at:
Email: [email protected]
Phone: (123) 456-7890